Business IT Support Pricing

Business IT Support Pricing

With the increasing reliance on technology to run everything, there is always the pain of keeping the business IT support pricing in line with the budget. Our approach is to engage in a long term personalised relationship that allows us to become your internal business IT support team, with dedicated technicians that document and know everything about your business IT infrastructure and services. The main difference between us and other business IT support providers is in the pricing model, as well as the delivery of services – our focus is to keep the business going without interruptions, on a budget that is far lower than so-called premium IT Support from other Managed Service Providers.

BASIC RAMMP

Recommended for start-ups and microbusinesses
 
  • Access to Tech Support (Business Hours 9am - 5pm)
  • Integrated Remote Assistance Tools
  • Workstations & Server Security Patching Management
  • Antivirus & Internet Browsing Protection
  • Monthly payment plan - No lock in contracts
  • Workstations & Server Monitoring

ITSM PREMIUM

Recommended for all established businesses with critical IT services
 
  • Access to Dedicated Tech Support Team - Business Hours + 24/7 Afterhours On Call Support
  • Integrated Remote Assistance Tools
  • Workstations & Server Security Patching Management
  • Antivirus & Internet Browsing protection
  • Monthly or longer term subscription at discounted rates
  • Workstations & Server Monitoring
  • Network & Infrastructure Monitoring
  • Server Backup Monitoring
  • Dedicated Account manager
  • Online Technical Wiki & Infrastructure documentation
  • Unlimited Incident, Problem Support Tickets
  • Unlimited Change Management Tickets (Projects not Included)
  • AI Enhanced Malware Protection
  • Annual Risk Inteligence Assesment -includes Deep vulnerability scanning - At-risk data discovery

All IT Service Management subscriptions include 15 minutes complimentary support per user

Automated Protection

A less costly support plan is always a good place to start, as long as it provides good value. The first tier of support services we provide is around automating the day-to-day care of the IT infrastructure. 

We deem the necessary first layer of IT infrastructure management to monitoring all devices and services using three different platforms, automated deployment of two PC protection systems and filtering Internet browsing.

Infrastructure
Monitoring

Our RAMMP (Remote Assistance, Monitoring, Management and Protection) Service ensures we can watch your IT Infrastructure 24/7.

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Computer & Device
Protection

We provide centrally managed Antivirus and Anti-malware for all computers included in the IT Service Management plan.

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Internet Browsing
Protection

As the Internet is a great source of information and where everything happens, we also monitor and protect browser activity.

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ITSM Components

Whilst the RAMMP service takes care of the purely technical automated monitoring and protection, it also allows fast remote access when users require assistance or when devices experience malfunctions and human intervention is required to resolve the isues.

In order to streamline the way we interact, as well as to establish a common language that is efficient in addressing any situation, we have implemented the ITSM/ITIL approach to activities our technicians perform in their day-to-day activities. This makes it much easier to talk about, organize the work, as well as measure the effectiveness of the team.

IT Incident Management

An unplanned interruption to an IT Service/system or a reduction in the Quality of an IT Service. Failure of a Configuration Item that has not yet impacted Service(s) is also an Incident.

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IT Problem Management

The underlaying cause of multiple related incidents. The cause is not usually known at the time a Problem Record is created, and the Problem Management Process is responsible for further investigation.

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IT Change Management

The addition, modification or removal of anything that could have an effect on IT Services The Scope should include all IT Services, Configuration Items, Process, Documentation, etc.

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