Remote Desktop Support

The remote desktop service has been an excellent tool for helping businesses achieve better productivity since many years ago. Ever since Windows XP was released, it included a “Remote Desktop Connection” client – or otherways known as a Terminal Services client. Primarily relying on a Terminal Services server  – allows access remotely to another PC, in which case it can support a single user session. With significant improvements in the latest versions, the remote desktop experience is about to enhance further the way we use computing platforms, with the upcoming introduction of the Windows 365 Cloud PC – the next step in cloud computing experience.

Remote Desktop Support

Remote Workers Challenges

With many businesses shifting towards a hybrid worker experience, where working from home becomes more commonplace, the challenges of building and maintaining a remote desktop experience are increasing. However, the built-in Remote Desktop Protocol present in all Windows PCs can be seen as a good choice until we consider the critical security issues it raises if not configured and used correctly.

Opening Internet router ports for users to connect to LAN computers comes with inherent dangers (hackers can perform brute force attacks). Similarly, allowing users to connect remotely using a VPN can raise some security problems; if their computers are not secure, hackers can traverse the VPN and attack the local network.

Other remote desktop solutions such as TeamViewer, Anydesk or the open-source VNC can be good alternatives, but each come with their security vulnerabilities and potentially lower your protection levels.

 

Securing Your Remote Desktop Infrastructure

Irrespective of what remote desktop solution your business decides to use to provide employees with a work-anywhere environment, you must overcome several challenges. Ensuring the security of the entire infrastructure, providing good functionality and a similar computing experience are primary targets. In addition, the flexibility of allowing connections from anywhere in the world, including whilst on the road – smartphone and tablet included, is also essential.

Monitoring of performance, security parameters, and user behaviour are other elements that any business should consider for a remote desktop deployment to be effective, secure and beneficial to the company and employees.

PRETERION - Enabling Remote Workers

Our experience of more than 20 years in supporting various business computing environments comes from the early adoption of remote desktop services. Our team members can support and maintain most of the known remote desktop services on the market today. We support any Microsoft remote desktop protocol (RDP) solution such as Citrix, Parallels, TSPlus and many others. In addition, the list includes some of the less-known solutions based on proprietary protocols, like TightVNC, Anydesk.

Our services cover the design, installation and deployment of the server-side applications, security and access configurations. We also cover the client applications deployment, training, and support, ensuring your remote workers are efficient and productive.

remote desktop services

What You Should Know About Remote Desktop

Standard deployment of remote desktop services involves running an RDS server, perhaps a gateway placed in the DMZ (Demilitarized Zone) for a more secure approach, and having the appropriate number of licenses for the users who will use the environment. However, in recent years, several software providers have released solutions that do not need RDS licenses, allowing to transform any Windows computer (including Windows 10 PCs) into remote desktop hubs for multiple users. These solutions can bring substantial financial relief to smaller companies that don't always have large IT budgets to spend.

Following the 2020 COVID019 pandemic, millions of businesses worldwide had to re-adapt and organise their IT infrastructure differently. One of the challenges is enabling employees to work from home. In many cases, a VPN (Virtual Private Network) solution allows users to connect to the office network and launch a remote desktop session with their office PC, thus working as usual. However, many back-office employees benefit from multiple monitors - to make more data visible. The new multiple monitor implementation in RDP comes in very handy, allowing users to replicate their work environment at a click of a button. The feature has been made available since Windows 7 (Ultimate and Enterprise only) and is available in Windows 10 PRO.

There are certain advantages in using a third-party solution for remote desktop, rather than the built-in or server version of RDP from Microsoft. One first advantage is the pricing, with Anydesk coming as a winner, with a free unrestricted version. However, there are more critical advantages, starting with the security profile and ending with the file transfer functionality.

Need Your Employees To Work From Home?

QUICK REMOTE WORKER SOLUTIONS

Let our team assist you in setting up, configure and deploy fast remote desktop solutions that work, are secure and make your team more productive.

Enabling Remote Workers

Choosing
the solution

Depending on the specific needs of your business, one remote desktop solution may be more appropriate than the other. Choosing the one that suits you better is a matter of knowing both the requirements and the capabilities of the solutions available...

Deploy
and configure

Once the solution is known, designing, implementing and configuring everything is the next challenge. From routers and firewalls to servers and software installation, preparing access and ensuring the environment is secure and highly functional...

Training
and support

Once we deploy the solution, we train and educate the employees on using the remote desktop application. We ensure everyone is aware of the best practices and the differences between a standard and small environment so they know what to expect...

Scroll to Top
Request help now
or ask for an ICT Audit

Use the form below to contact us. If you have some IT problems and it’s urgent, we’ll help!

Consent*
This field is for validation purposes and should be left unchanged.