Preterion: IT Service Management
We understand how important it is for our customers to receive IT Services without interruption. Consequently, we follow the ITSM principles and focus on managing and supporting all the critical services the ICT infrastructure provides.
Focus on the business
Instead of focusing on Information Technology, at Preterion we focus on your business. In addition, we are platform-agnostic, meaning we support in equal measure environments that are single-platform or very complex and stretch across many technologies.
Supporting everything internally or working with third-party providers is treated with the same policies and service level agreements.
Continuous IT Services Improvement
Having the PRETERION local IT Support team external to the business shouldn’t affect how IT services are managed. More importantly, a team of specialists should have the capacity to improve the state of IT continuously as the pool of information and experience is larger.
Having access to multiple IT infrastructures, each with its own particularities, allows us to experience multiple scenarios we then use to improve all our clients’ systems. This is a continuous activity, and the benefits are shared by all our customers, in equal measure.
In the end, our partnership with customers reflects that we haven’t had a major disaster in the last ten years, although the ongoing flux of IT threats happening around the world.