Our Applied Service Catalogue is an extended list of Technology Services that most businesses receive from the infrastructure components, third party providers and even the IT Support entity. The list was developed with the purpose of better defining the support activities, and it can be introduced to any business and used to streamline the relationship with the technology in general. It contains a few “special services” that are specific to some industries or situations (e.g. Business Analysis, Software Development), making it a quite extensive tool for IT management and reporting.
Further more, by using the Incident – Problem – Change Management procedures as per the ITIL Framework, it is easy to measure and improve any IT infrastructure service.
Our approach ensures the standardization is applied and updated using tools that are specific in the industry and every service provider can and will respond in a timely fashion to your requests.